Your phone system is the lifeline of your business. It is not only vital in keeping your organization connected, but your phone system introduces your company to the world and the customers you serve. Impressions count. With AltiConsole you get an easy to use, feature rich application enabling the operator to handle a high volume of calls easily and effectively while maintaining personalized service.

The AltiConsole allows an operator attendant to manage up to 50 simultaneous calls. AltiConsole helps support the personalized service an operator attendant provides to callers. It allows an attendant to view the status of any local extension and perform fast look-ups with single click sorting of the corporate directory by first name, last name and extensions number. AltiConsole, allows a receptionist to monitor the real time extension status, place outside calls, conference calls to internal and external numbers. It also allows the operator to put callers on hold and park calls, transfer calls to extensions or directly to voicemail or even off site numbers with the touch of a button or the click of a mouse. The operator is able to view any incoming calls waiting in an operator queue. AltiGen’s operator console workgroups allows companies to have multiple operators supporting one company. For operators who support multiple locations or branch offices, the advanced architecture of the AltiServ solution and the flexibility of the AltiConsole, allow the operator to transfer calls transparently, directly to extensions on remote AltiGen systems over IP links.

Features include:

• Voice mail indicator for operator extension
• Automatic screen pop on incoming calls
• Transfer to standard extensions, IP extensions, virtual extensions
• Handle calls using simple keyboard shortcuts, a phone dial pad or the intuitive point and click interface
• Busy lamp field
• Caller ID & call status display
• Speed dialing
• System call park
• Conference calling
• Blind or supervised transfer
• Transfer directly to voice mail
• Transfer calls directly to one of up to 32 ACD workgroups
• Use speed view to access frequently called numbers
• Easily add or delete speed view numbers
• Overhead paging option
• Transfer incoming or answered calls to one of up to 255 Auto Attendants
• Schedule the AltiServ Auto Attendant to answer calls whenever you need it

Key features:

• Interfaces with standard telephones and headphones for high volumes and cordless phones for mobile operators or IP LAN Phones
• Handle calls using simple keyboard shortcuts, a phone dial pad or the intuitive point and click interface
• Automatic Console interface screen pop-up on incoming calls for Multi-Tasking attendants
• Busy lamp fields and extension status
• Caller ID & Call Status display
• Calls-in-Process display
• View Inbound Calls-in-Queue display
• One-Button Blind and Supervisor transfers
• Transfer calls directly to:
  • Extensions
  • Voice mailbox
  • Departments
  • Workgroups (Any one of 32 workgroups)
  • Auto Attendants (Any one of up to 255 auto attendants)
  • Home offices and off site numbers
  • Cellular Phones
  • IP Extensions anywhere in the world
  • Virtual extensions (Supporting Remote employees and Clients)
• Integrated Fast Look up directory sorts by first name, last name or extension
• Conference calling
• System Call Park
• Speed dialing
• Use speed view to access frequently called numbers
• Easily add or delete speed view numbers
• Overhead paging option
• Can work as a seamless overflow from AltiServ’s Auto Attendant(s)
• Schedule the AltiServ auto attendant to answer calls as needed
• Easy “Night Button” programming on telephone for off duty attendant